- service setup and panel access
- supported game configuration
- world/save migration workflows
- common mod/plugin compatibility issues
- backup/restore workflow
- billing and account questions
RUNIC HOSTING SUPPORT CENTER
Start with the problem.
Setup, worlds, mods, backups, crashes, billing and account questions all have a clear path. The goal is to get useful context before anyone starts guessing.
⌕
Search guidesThe searchable guide library is live now. Exact production buttons, versions and one-click workflows stay clearly labeled until the real stack is validated.HELP CATEGORIES
Browse all guides →Pick the closest issue.
Getting started
→Choosing a game, sizing the server and connecting for the first time.
World migration
→Moving compatible worlds and saves from another host or local server.
Mods & plugins
→Supported loaders, Workshop content, dependencies and compatibility.
Backups & restores
→Recovery points, restore safety and keeping your own copies.
Crashes & logs
→Startup failures, memory pressure, version mismatches and useful log evidence.
Billing & account
→Invoices, renewals, cancellations, refunds and PayPal billing.
LAUNCH GUIDE LIBRARY
Core answers should be reachable without opening a ticket.
The first searchable step-by-step guides are live now. The library expands game by game as each production workflow is validated instead of publishing instructions for tools we have not proven yet.
OPENING A GOOD TICKETGive support the useful part first
01Server
Which game/server is affected.
02Timeline
When the problem started and whether it worked before.
03Changes
Anything changed immediately before the issue: version, mod, plugin, config or world import.
04Evidence
Relevant log lines, error text or a screenshot when useful.
05Goal
What you were trying to do when the problem appeared.
CRASH TROUBLESHOOTING
Start with evidence, not guesses.
Game, version, recent changes and relevant log lines make it much faster to separate a bad config, incompatible mod, memory issue or upstream game problem.
1 Identify the affected server2 Check recent changes3 Read the relevant log section4 Apply the safest fix
Read the crash-log guidelatest.logSUPPORT PREVIEW
[Server thread/ERROR] Could not load plugin ExamplePluginUnsupportedClassVersionError: class file version 65.0Verify the plugin build and server Java version before changing unrelated settings.
SUPPORT SCOPE
What support covers — and where third-party software changes the answer.
- custom code debugging
- unsupported mods/plugins
- third-party software bugs
- corrupt files with no usable backup
- performance caused by a game/mod beyond the purchased resources
ESCALATION PATH
Billing, abuse and destructive actions are handled differently from normal troubleshooting.
Refunds/cancellations follow the published billing policy. Abuse and copyright reports follow the legal process. Restores, wipes and other destructive actions require explicit customer intent rather than being performed casually from a support conversation.
SWITCHING HOSTS?
Migration guideKeep the world you already built.
If the save is portable and compatible, migration help is part of the service. Exact import steps vary by game, server software and source host.
PRIVATE LAUNCH LIST
Get launch access and support details when hosting opens.
Pricing and the Los Angeles launch location are published now. Join for the checkout email and supported-game updates. No payment details are collected here.
Pricing publishedLos Angeles selectedNo payment data